OYO Updates Check-In Policy: No More Entry For Unmarried Couples

OYO, a popular travel booking company, has introduced a new check-in policy at its partner hotels, starting in Meerut. This new rule, effective this year, means that unmarried couples won’t be allowed to check in at certain OYO properties.

No More Entry For Unmarried Couples

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Here’s how the new policy works: When couples arrive at OYO hotels, they will be asked to show valid proof of their relationship. This rule applies even if the booking was made online. The company has given its partner hotels the freedom to decide whether or not to accept bookings from couples, based on local community views and values.

This change is already being enforced in Meerut. Depending on feedback from the ground, OYO may apply this rule to more cities in the future. The company said it had received requests from civil society groups, especially in Meerut, asking for such a policy. Residents in other cities have also shared similar concerns, urging the company to reconsider its stance on unmarried couples.

"OYO has received feedback in the past from civil society groups especially in Meerut urging action to address this issue. Additionally, residents from few other cities have petitioned for disallowing unmarried couples to check-in at OYO hotels," they said.

Pawas Sharma, the Region Head for OYO North India, shared that the company is dedicated to ensuring safe and responsible hospitality. While OYO respects personal freedom, they also believe it’s important to listen to local communities and law enforcement. Sharma mentioned that OYO will continue to review the policy regularly and adjust it if needed.

 "OYO is committed to upholding safe and responsible hospitality practices. While we respect individual freedoms and personal liberty, we also recognise our responsibility to listen to and work with the law enforcement and civil society groups in the micro markets we operate in. We will continue to review this policy and its impact periodically," Pawas Sharma told PTI.

This new policy is part of OYO’s larger initiative to change old perceptions about the brand. They want to position themselves as a safe and reliable choice for families, students, business travelers, religious visitors, and solo travelers. The goal is to make guests feel comfortable and trusted, encouraging them to stay longer and return again.

In addition to this policy change, OYO is taking further steps to promote safe hospitality. They are organizing seminars with the police and hotel partners, taking action against hotels that engage in illegal activities, and working to stop unauthorized hotels from using the OYO name.

OYO hopes these efforts will improve guest trust, increase repeat bookings, and continue to make every stay a safe and pleasant experience.