ITC Hotels Wins Golden Peacock National Training Award 2024

In the spectrum of corporate training and development in India,  one of the highest awards a company can get is the prestigious Golden Peacock National Training Award. This year,  ITC Hotels won this coveted award,  which indicates its unblemished dedication to training perfection and staff growth.

(Photo Credit: Hotelier India ) ITC Hotels Wins Golden Peacock National Training Award 2024

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Why ITC Hotels Won the Award

It has always been a top priority for ITC Hotels to encourage personal development and skill improvement for its employees, realizing that a skilled workforce is very important in delivering extraordinary customer service as well as keeping up with high levels of standards within the hotel industry. This is achieved by supporting intensive courses that cover various aspects of career path growth at the same time maintaining regular promotions within its ranks thus enabling them to go beyond what guests expect precisely due to the ability given by hospitality facilities.

Sanjay Bose,  Executive Vice President Human Resources and L&D,  said,  “At ITC Hotels,  the entire training system is centred around providing flawless, service to the guest. The design of training programmes emerge from service experience of our customers and the success of each training programme is measured through enhancement in guest experience.  

“Receiving this prestigious award is a reaffirmation of ITC Hotels’ belief that a culture of continuous learning is the bedrock which leads to truly exceptional service. We are deeply honoured to have received this recognition and strive to achieve higher standards of learning and development and exemplary guest experience,”  Bose said. 

Key Training Initiatives

1. Comprehensive Onboarding Programs

In the first place, ITC Hotels came up with such effective onboarding procedures for new employees. They seek to incorporate fresh employees into the organization’s way of life immediately after recruitment and equip them with abilities that are essential for executing their given tasks.

2. Continuous Professional Development

Additionally, there is a favorable environment at ITC Hotels as far as professional development is concerned. A wide range of training modules on various topics that may embrace topics ranging from excellence in customer service to advanced hospitality management techniques are available to the staff..

3. Leadership Development Programs

ITC Hotels have also invested in leadership development programs that are tailor-made to identify and build future leaders in their system,  hence guaranteeing that they will always have competent managers and executives from their rank and file.

The Impact of Training on Service Quality

Training and development at ITC Hotels directly impact the quality of service provided to guests. At ITC Hotels, when staff are trained they become more confident; as a result, it affects directly customer satisfaction. And that influences the regular customer base at the hotel.

Future Plans for ITC Hotels

ITC Hotels shall be expanding their training drives to even larger dimensions as we head to the future. The company is looking to add more empowerment tools and personalized coaching plans to meet the diverse needs of its employees. Being at the leading edge in matters about training & development,  ITC Hotels wishes to remain to set standard measures for others in the hospitality industry.

Conclusion

By winning the Golden Peacock National Training Award 2024,  ITC Hotels has shown how committed they are to developing their staff. The development of their employees toward maximizing productivity is enhanced by an elaborate program on service delivery carried out by ITC Hotels.